Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactus@kirstenandkendall.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactus@kirstenandkendall.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@kirstenandkendall.com.

Welcome to Kirsten and Kendall, your destination for quality kids' clothing. We extend a 14-day return policy to our valued customers, granting you a 14-day window after receiving your item to initiate a return.

To qualify for a return, your item must remain in the exact condition as when you first received it: unworn or unused, with all tags intact, and still enclosed within its original packaging. Additionally, retention of the receipt or proof of purchase is imperative.

Please note that all orders must be unworn and tags attached before you can process a refund.

Kindly note that returns cannot be accommodated for sale items or gift cards.

To initiate a return, start here

Customers are responsible return/exchange shipping costs unless the reason for return/exchange reason is due to an error on the seller’s part.

 
Upon acceptance of your return request, and payment of the shipping expenses, you will receive a return shipping label, coupled with comprehensive instructions detailing how and where to send back your package. Please be aware that items dispatched to us without prior submission of a return request will regrettably not be acknowledged.

For any inquiries related to returns, please don't hesitate to get in touch with us at contactus@kirstenandkendall.com.

Addressing Damages and Issues: We kindly urge you to meticulously examine your order upon its arrival. Should you detect any defects, or damage, or if an incorrect item has been delivered, please make immediate contact with us. This will facilitate a prompt assessment of the issue, enabling us to rectify the situation.

Exceptions and Non-Returnable Items: Certain categories of items are ineligible for returns. This includes items of a perishable nature (such as food, flowers, or plants), custom-made products (such as personalized or special orders), as well as personal care items (such as beauty products). Regrettably, we are unable to process returns for hazardous materials, flammable liquids, or gases. If any uncertainties arise regarding your specific item, we encourage you to reach out to us with your questions or concerns.

Exchange Process: The most expeditious route to secure the item you desire involves initiating a return for your existing item. Once your return is approved, you can proceed to make a separate purchase for the new item.

Refunds: Following the receipt and inspection of your return, we will promptly inform you of the approval or disapproval of your refund. In the event of approval, your original payment method will be automatically reimbursed within 10 business days. It's important to bear in mind that the processing and posting of the refund by your bank or credit card company may necessitate some additional time.

Should a period of more than 15 business days transpire since the approval of your return, we urge you to contact us at contactus@kirstenandkendall.com for further assistance.